It says on HPs site (Sweden) email and phone support only week days. that is
so typical Sweden.

I ran the 'Hard Disk Self Test' which said nothing was wrong with the disk.
And on HPs site they say they will not exchange a "working" drive that have
passed this test.



"Jupiter Jones [MVP]" wrote:

> Do you need to wait until Monday?
> I thought HP had 24/7 support.
>
> But if you are getting the same issue after a recovery, you probably have a
> hardware issue, Take It Back for an exchange.
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "Eva" <Eva@discussions.microsoft.com> wrote in message
> news:626F64E9-45C3-493A-8A12-3C9F073D197C@microsoft.com...
> > Thank you everybody for suggestions.
> >
> > I received a bit more information on what happened at the very beginning
> > of
> > the first startup (my husband did it by himself). Approx. 1 minute after
> > starting the installing he got a "BSD". He didn't write anything down from
> > the error message unfortunately.
> >
> > What I've done today (thanks to Joe pointing me in a couple of
> > directions):
> > 1. Read the documentation and found how to reach restore section.
> > 2. Ran the restore to factory state. Unfortunately it didn't help.
> > 3. Was able to get a "recovery cmd window" running and checked the
> > directories in case the winload.exe was in another place. No such luck.
> > 4. Scanned HPs site for clues. Couldn't find anything about Vista but some
> > leads about XP. For example to get into BIOS setup and running the Disk
> > Self
> > Test (which I'm doing now), was hold F10, press power on, let go F10 when
> > text show up.
> > If the disk is ok I am out of ideas. Will have to wait until we can get in
> > contact with HP support on Monday. Until then I'll document my steps so I
> > can
> > tell them.
> >
> > Don't you just hate giving up like this? I'd like to "blow out" the whole
> > thing and install XP pro. But since we bought it *with* Vista, it should
> > run
> > Vista without all this hassle.
> >
> > Well, thanks again everybody! Any other ideas just keep them coming. )
> >
> > Eva
>
>