You're welcome, Anna.

--
Gary VanderMolen, MS-MVP (Mail)


"Anna" <Anna@discussions.microsoft.com> wrote in message news:70A37070-59D0-4AFE-9CDF-C0DFE2DB5807@microsoft.com...
> Thanks for your help - at least now I have a few things to try.
>
> "Gary VanderMolen" wrote:
>
>> Norton is among the top three troublemakers for Windows Mail.
>> The scenario that causes symptoms to appear in Windows Mail requires
>> a complex mix of circumstances, so the timeframe involved is highly
>> variable.
>>
>> The only way you can prove or disprove that Norton is the culprit is to
>> uninstall it, followed by using their debris removal tool:
>> http://service1.symantec.com/Support...05033108162039
>>
>> Another option is to upgrade to Windows Live Mail, which is more
>> resistant to the adverse effects of aggressive antivirus products:
>> http://get.live.com/wlmail/overview
>>
>> In any case you must disable any antivirus email scanning, for the reason
>> explained here:
>> http://thundercloud.net/infoave/tuto...ning/index.htm
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Anna" <Anna@discussions.microsoft.com> wrote in message news:E9EB9B97-DBF3-43B1-BFAF-62F21B0B88AC@microsoft.com...
>> > we have Norton 360 . Is it common for it to suddenly cause problems when it
>> > has been working fine all along?
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Which antivirus are you running? Some of them are not very compatible with
>> >> Windows Mail, and will over time cause assorted problems.
>> >> As a minimum, email scanning in the antivirus must be disabled.
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "Anna" <Anna@discussions.microsoft.com> wrote in message news:C1385D5D-B347-4256-8744-A3B30CAF3C8E@microsoft.com...
>> >> > I've been using Windows email for a month with no problem, until today when i
>> >> > can not receive any email. It says receiving 1 of 12 messages, but then I get
>> >> > the following error message: Account: 'Windows Mail', Server:
>> >> > 'incoming.verizon.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
>> >> > Number: 0x800CCC19
>> >> >
>> >> > Does anyone have any suggestions?
>> >> > Thanks
>> >>
>>