Norton is among the top three troublemakers for Windows Mail.
The scenario that causes symptoms to appear in Windows Mail requires
a complex mix of circumstances, so the timeframe involved is highly
variable.

The only way you can prove or disprove that Norton is the culprit is to
uninstall it, followed by using their debris removal tool:
http://service1.symantec.com/Support...05033108162039

Another option is to upgrade to Windows Live Mail, which is more
resistant to the adverse effects of aggressive antivirus products:
http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm
--
Gary VanderMolen, MS-MVP (Mail)


"Anna" <Anna@discussions.microsoft.com> wrote in message news:E9EB9B97-DBF3-43B1-BFAF-62F21B0B88AC@microsoft.com...
> we have Norton 360 . Is it common for it to suddenly cause problems when it
> has been working fine all along?
>
> "Gary VanderMolen" wrote:
>
>> Which antivirus are you running? Some of them are not very compatible with
>> Windows Mail, and will over time cause assorted problems.
>> As a minimum, email scanning in the antivirus must be disabled.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Anna" <Anna@discussions.microsoft.com> wrote in message news:C1385D5D-B347-4256-8744-A3B30CAF3C8E@microsoft.com...
>> > I've been using Windows email for a month with no problem, until today when i
>> > can not receive any email. It says receiving 1 of 12 messages, but then I get
>> > the following error message: Account: 'Windows Mail', Server:
>> > 'incoming.verizon.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
>> > Number: 0x800CCC19
>> >
>> > Does anyone have any suggestions?
>> > Thanks
>>