Doesn't Microsoft confer with major computer manufacturers before putting
out a major OS upgrade? As you say, HP manufactures many AMD based
computers. Are you telling me Microsoft isn't aware of this, or doesn't
bother testing their SP3 on such systems using this 'image' applied? You'd
think that between HP and Microsoft they would 'expose' the mistake before
allowing it to be foisted on customers. But hell, our time is not THEIR
money, is it?

MT


"Shenan Stanley" <newshelper@gmail.com> wrote in message
news:%23idGSaIwIHA.3564@TK2MSFTNGP03.phx.gbl...
> sasha gottfried wrote:
>> I've recently learned, via this newsgroup, that SP3 will cause
>> incessant boot problems when installed in an HP computer with an
>> AMD processor. I see that there is a patch for this via the HP
>> website. Of course, one wonders how to install a patch on a
>> computer that just keeps rebooting? Why didn't Microsoft figure
>> this problem out before releasing the update? There must be
>> thousands of HP computers with AMD processors! Why didn't HP send
>> out a special alert to customers with AMD processors?
>> These are the kinds of issues that infuriate customers, and lead to
>> all kinds of lawsuits. Thankfully, I read through this newsgroup
>> and avoided messing with this SP3 debacle for now. I am grateful to
>> the contributors to this discussion who have saved me the headache
>> of indulging in another irresponsible, reckless, corporate abuse of
>> its customers. Please correct any misapprehensions I have expressed
>> here about this. But it would appear that, once again, the home
>> computer industry is inducing unneeded stress, and sacrificing the
>> time of its end-users, for the public relations illusion of 'upgrading'
>> our experience and enhancing our 'security.'
>
> The problem was not *any* computer with an AMD processor or any HP system
> with an AMD processor - but those computers (any OEM) that had an 'image'
> applied to it that was created and intended for a computer with an Intel
> processor. Some of the HP computers were done this way - thus the reboot
> situation in many of the cases - and HP is a large distributor/pusher of
> AMD systems...
>
> In other words - it was not something that could have been known
> beforehand by Microsoft. Your accusations should fly towards the OEM that
> decided to make a single installation image and apply it to all machines -
> AMD and Intel alike... SP3 just 'exposed' the mistake of applying such an
> image (one based on Intel procesors) onto such a machine (an AMD processor
> based machine) without fixing it afterwards...
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>