sasha gottfried wrote:
> I've recently learned, via this newsgroup, that SP3 will cause
> incessant boot problems when installed in an HP computer with an
> AMD processor. I see that there is a patch for this via the HP
> website. Of course, one wonders how to install a patch on a
> computer that just keeps rebooting? Why didn't Microsoft figure
> this problem out before releasing the update? There must be
> thousands of HP computers with AMD processors! Why didn't HP send
> out a special alert to customers with AMD processors?
> These are the kinds of issues that infuriate customers, and lead to
> all kinds of lawsuits. Thankfully, I read through this newsgroup
> and avoided messing with this SP3 debacle for now. I am grateful to
> the contributors to this discussion who have saved me the headache
> of indulging in another irresponsible, reckless, corporate abuse of
> its customers. Please correct any misapprehensions I have expressed
> here about this. But it would appear that, once again, the home
> computer industry is inducing unneeded stress, and sacrificing the
> time of its end-users, for the public relations illusion of 'upgrading'
> our experience and enhancing our 'security.'

The problem was not *any* computer with an AMD processor or any HP system
with an AMD processor - but those computers (any OEM) that had an 'image'
applied to it that was created and intended for a computer with an Intel
processor. Some of the HP computers were done this way - thus the reboot
situation in many of the cases - and HP is a large distributor/pusher of AMD
systems...

In other words - it was not something that could have been known beforehand
by Microsoft. Your accusations should fly towards the OEM that decided to
make a single installation image and apply it to all machines - AMD and
Intel alike... SP3 just 'exposed' the mistake of applying such an image
(one based on Intel procesors) onto such a machine (an AMD processor based
machine) without fixing it afterwards...

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html