I am still not able to install SP3. I found the same folder you mention and
got rid of it. But the failure is the same. I'm running as Admin with a new
Dell computer.
At one point, my machine was totally messed up. I was lucky I could restore
to a previous point. After numerous attempts, I give up. Does anyone know
if Microsoft is going to provide a new SP that works?

George
----------

"Bill" wrote:

> Problem is resolved. From a couple hits I got googling, I got some leads.
> In case it helps someone else:
>
> It seems to have been to a file permissions problem. I found could not
> access some of the folders in the documents and settings\all users path.
> Specifically there was a folder called "documents", where access was being
> denied from all my accounts. Looking under the security tab, no accounts
> had permission to access this folder at all; so I set up permissions under
> the security tab. When I clicked "apply" - this "documents" folder simply
> vanished -- poof! gone from the directory list... SP3 installed fine
> afterwards. I should have done error checking on the drive, but didn't.
>
> Bill
>
> On Fri, 09 May 2008 16:23:39 GMT, Bill wrote:
>
> > Hi,
> > During installation of the SP3 update (manual update) I see the following
> > error:
> >
> > "An Error occurred while copying file beethov9.wma.
> > Cannot copy file to destination directory.
> > Click Retry to retry operation Click cancel to..."
>