"TheSkeptic" <TheSkeptic.393nrf@DoNotSpam.com> wrote in message
news:TheSkeptic.393nrf@DoNotSpam.com...
>
> I sent the following email to the "Chairman of the Board" (bod@hp.com)
> and to Mark Hurd @ HP.
>
> I've been dealing with HP since Mar 07 re VISTA and Duplex printing on
> my Officejet 7310. January 30 I was told that the VISTA Service Pack 1
> "might fix the problem". I installed it last week and it didn't fix the
> problem. The 7310 still prints duplex in "FLIP MODE ONLY".
>
> I spoke with Microsoft support two days ago and the support rep I spoke
> with indicated he was aware of the "HP VISTA DUPLEX PRINT" problem and
> said it is a HP problem. This has gone on far too long. Please look
> into the "VISTA Duplex Print Problem" and see if you can get some
> resolution.
>
> If HP is not able to resolve this problem that has been ongoing for 18
> months, I request that HP replace my 7310 with printer that works or
> refund my money ($249 @ Office Max Feb '07).
>
> Also I have been told by HP support that they don't have a single
> printer that supports "AUTO" duplex print function under VISTA. I

I do not think that is true, the support person was mistaken.

> checked several HP "ALL-In-Ones" on line and if you look hard enough
> you'll find the following - "Two-Sided Print (Duplexing) Option Is Not
> Available in Windows Vista Even Though an Automatic Two-Sided Printing
> Accessory is Installed"

If you follow one of the links with the above title, such as
http://h10025.www1.hp.com/ewfrf/wc/g...reg_R1002_USEN
you will find the instructions for enabling the duplexer in Vista in the
case where the default in the driver is that the duplexer is not connected.
This is the case in particular for printers like the Officejet 7310 where
the duplexer was not included with the standard printer but was an added
accessory. These pages are to fix an issue, not to say that duplex
printing is not available in Vista.

- Bob Headrick, MS MVP Printing/Imaging