I sent the following email to the "Chairman of the Board" (bod@hp.com)
and to Mark Hurd @ HP.

I've been dealing with HP since Mar 07 re VISTA and Duplex printing on
my Officejet 7310. January 30 I was told that the VISTA Service Pack 1
"might fix the problem". I installed it last week and it didn't fix the
problem. The 7310 still prints duplex in "FLIP MODE ONLY".

I spoke with Microsoft support two days ago and the support rep I spoke
with indicated he was aware of the "HP VISTA DUPLEX PRINT" problem and
said it is a HP problem. This has gone on far too long. Please look
into the "VISTA Duplex Print Problem" and see if you can get some
resolution.

If HP is not able to resolve this problem that has been ongoing for 18
months, I request that HP replace my 7310 with printer that works or
refund my money ($249 @ Office Max Feb '07).

Also I have been told by HP support that they don't have a single
printer that supports "AUTO" duplex print function under VISTA. I
checked several HP "ALL-In-Ones" on line and if you look hard enough
you'll find the following - "Two-Sided Print (Duplexing) Option Is Not
Available in Windows Vista Even Though an Automatic Two-Sided Printing
Accessory is Installed"

What happened to HP. I've used HP printers for 20 years and have
installed dozens at work. Till VISTA came along all was well as far as
I was concerned. Their tech support was the best. Now - - ?


--
TheSkeptic
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