
05-08-2008
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Join Date: May 2008
Posts: 3
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I got my second customer yesterday ,who's profile folder and other folders (containing the 'My documents' and 'My picture' folders) have been whiped by Vista itself. So this is not a standalone incident ,but recurrent.
This happens due to auto-repair (Vista Startup Repair) functions of vista which occurs on a bad install of the updates or disk problems.
The install of the vista updates occurs by default at boot time.
The actual problem message is :
' Vista Startup Repair cannot repair this computer automatically '
Details :
problem event name: startup repair v2
problem signature 01: failover
problem signature 02: 6.0.6000.16386.6.0.6000.16386 problem signature 03: 6 problem signature 04: 655370 problem signature 05: no root cause problem signature 06: no root cause problem signature 07: 0 problem signature 08: 2 problem signature 09: wrp repair problem signature 10: 2 OS version: 6.0.6000.2.0.0.256.1 local ID: 1033
Example : http://neosmart.net/forums/showthread.php?p=7200
So be warned and take backups , also try to put your personal docs/folders/files OUTSIDE your profile folder ,preferably on another partition ,even better another drive , even better a NAS !
To get the customer helped (getting personal data back):
-DO NOT EXECUTE MANUFACTERERS REPAIR (available from vista repair console)
-STOP WORKING ON THE DRIVE CONTAINING YOUR VISTA INSTALL (the more you work on it ,the more things won't be recovered)
-If possible take disk image (Norton ghost 11,Acronis Trueimage,etc.) from the problem disk before doiing the recovery and reinstall.
-Launch file recovery tools (GetDataBack NTFS,EasyRecovery,Disk Commander,O&O Recovery,etc.) from other pc or livecd/dvd to extract personal data
Getting VISTA back running :
-or choose MANUFACTERERS repair option in repair console (if no DVD give with the pc)
-or use DVD to reinstall VISTA on the pc.
You can try repairing system files and so by trying to recover and reinstall the files only (example use sfc /scannow ,etc : Some Windows Vista functions may not work, or Windows Vista may stop responding ) .But chances are you'll end up installing the whole pc again and loose loads of time.
So final conclusion :
http://www.youtube.com/watch?v=jOh6Nh8w6f8
http://www.youtube.com/watch?v=uDiaQrZviyc
http://www.youtube.com/watch?v=eOJwkTcktlo
http://www.youtube.com/watch?v=p6qIETRCxbw
Hope this'll help for you ... 
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