The spooler will never delete the printer driver. This requires user
interaction.

Check the configuration of the USB bus in device manager. I'm assuming the
device is attached directly to the computer. These things are a storage
device, scanner, as well as a printer. Make sure the other devices work
when the printer is not working.

If a driver is requested by the bus enumerator, it's not the spooler that is
making this request.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"CLK in NY" <CLKinNY@discussions.microsoft.com> wrote in message
news:5CD375A1-0C15-4DF3-ABE5-32F33EAD5BB0@microsoft.com...
> This problem only happens when I shut the computer down. If I leave it
> running, the driver stays installed and I can print with it without
> problem,
> but every time I shut it down and restart it, the driver is no longer
> installed. I am prompted to install the driver for the AIO every time I
> start
> the computer, but only if the AIO was already turned on. If the AIO gets
> turned on AFTER I start the computer, it doesn't detect the AIO and so
> doesn't ask me to install a driver for it, and I can't access it at all
> when
> I try to print something. As long as I have the AIO turned on before I
> start
> the computer, I am prompted to install the driver, which I have downloaded
> and stored on the system, so I can install it without hassle, but why
> should
> I have to do this every single time? For some reason, the driver will NOT
> stay installed when I shut the computer down, no matter how many times I
> try.
>
> "Alan Morris [MSFT]" wrote:
>
>> The spooler does not delete the printer nor drivers. This is a function
>> of
>> the user.
>>
>> Is the print spooler service running when the printer disappears?
>>
>> When the spooler is not running there will be no printers in the printers
>> folder.
>>
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "CLK in NY" <CLKinNY@discussions.microsoft.com> wrote in message
>> news:2620FD54-E98C-42DC-BABD-5C6E22964A1C@microsoft.com...
>> > The AIO is connected to USB, and the driver I got from HP for this
>> > device
>> > is
>> > the only HP software that has been installed on this machine, which is
>> > a
>> > DELL. Nothing else is hooked up to USB, and no other external hardware
>> > of
>> > any
>> > kind exists for this machine.
>> >
>> >
>> > "Alan Morris [MSFT]" wrote:
>> >
>> >> Is the printer connected to USB?
>> >>
>> >> Is there any HP software installed on the machine that deletes the
>> >> printer
>> >> and driver when it can't contact the device (HP CUE Discovery)?
>> >>
>> >> --
>> >> Alan Morris
>> >> Windows Printing Team
>> >> Search the Microsoft Knowledge Base here:
>> >> http://support.microsoft.com/search/?adv=1
>> >>
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >>
>> >> "CLK in NY" <CLKinNY@discussions.microsoft.com> wrote in message
>> >> news:3FE3D83E-4BE3-44AC-9512-D793DE67E763@microsoft.com...
>> >> > It's a HP F340. I have also gone to microsoft.com and done a full
>> >> > update
>> >> > install, as well as getting the new driver from HP for the PSC,
>> >> > nothing
>> >> > seems
>> >> > to work.
>> >> >
>> >> > Thanks for any help!
>> >> >
>> >> >
>> >> > "Carey Frisch [MVP]" wrote:
>> >> >
>> >> >> Please tell us the name of the PSC manufacturer and the model
>> >> >> number.
>> >> >>
>> >> >> --
>> >> >> Carey Frisch
>> >> >> Microsoft MVP
>> >> >> Windows Desktop Experience -
>> >> >> Windows System & Performance
>> >> >>
>> >> >> ---------------------------------------------------------------
>> >> >>
>> >> >> "CLK in NY" wrote:
>> >> >>
>> >> >> I'm running Windows Vista, but I have a PSC all in one that was
>> >> >> originally
>> >> >> programmed for Windows XP. I have gone to the PSC manufacturer and
>> >> >> obtained
>> >> >> an updated driver for the PSC, and I can install it and use the
>> >> >> printer,
>> >> >> but
>> >> >> when I shut the computer down and restart it the driver does not
>> >> >> stay
>> >> >> installed. I have to re-install the driver every time I start the
>> >> >> computer.
>> >> >> Is there a way to make this driver stay installed?
>> >>
>> >>
>> >>
>>
>>
>>