This problem only happens when I shut the computer down. If I leave it
running, the driver stays installed and I can print with it without problem,
but every time I shut it down and restart it, the driver is no longer
installed. I am prompted to install the driver for the AIO every time I start
the computer, but only if the AIO was already turned on. If the AIO gets
turned on AFTER I start the computer, it doesn't detect the AIO and so
doesn't ask me to install a driver for it, and I can't access it at all when
I try to print something. As long as I have the AIO turned on before I start
the computer, I am prompted to install the driver, which I have downloaded
and stored on the system, so I can install it without hassle, but why should
I have to do this every single time? For some reason, the driver will NOT
stay installed when I shut the computer down, no matter how many times I try.

"Alan Morris [MSFT]" wrote:

> The spooler does not delete the printer nor drivers. This is a function of
> the user.
>
> Is the print spooler service running when the printer disappears?
>
> When the spooler is not running there will be no printers in the printers
> folder.
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "CLK in NY" <CLKinNY@discussions.microsoft.com> wrote in message
> news:2620FD54-E98C-42DC-BABD-5C6E22964A1C@microsoft.com...
> > The AIO is connected to USB, and the driver I got from HP for this device
> > is
> > the only HP software that has been installed on this machine, which is a
> > DELL. Nothing else is hooked up to USB, and no other external hardware of
> > any
> > kind exists for this machine.
> >
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> Is the printer connected to USB?
> >>
> >> Is there any HP software installed on the machine that deletes the
> >> printer
> >> and driver when it can't contact the device (HP CUE Discovery)?
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/search/?adv=1
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "CLK in NY" <CLKinNY@discussions.microsoft.com> wrote in message
> >> news:3FE3D83E-4BE3-44AC-9512-D793DE67E763@microsoft.com...
> >> > It's a HP F340. I have also gone to microsoft.com and done a full
> >> > update
> >> > install, as well as getting the new driver from HP for the PSC, nothing
> >> > seems
> >> > to work.
> >> >
> >> > Thanks for any help!
> >> >
> >> >
> >> > "Carey Frisch [MVP]" wrote:
> >> >
> >> >> Please tell us the name of the PSC manufacturer and the model number.
> >> >>
> >> >> --
> >> >> Carey Frisch
> >> >> Microsoft MVP
> >> >> Windows Desktop Experience -
> >> >> Windows System & Performance
> >> >>
> >> >> ---------------------------------------------------------------
> >> >>
> >> >> "CLK in NY" wrote:
> >> >>
> >> >> I'm running Windows Vista, but I have a PSC all in one that was
> >> >> originally
> >> >> programmed for Windows XP. I have gone to the PSC manufacturer and
> >> >> obtained
> >> >> an updated driver for the PSC, and I can install it and use the
> >> >> printer,
> >> >> but
> >> >> when I shut the computer down and restart it the driver does not stay
> >> >> installed. I have to re-install the driver every time I start the
> >> >> computer.
> >> >> Is there a way to make this driver stay installed?
> >>
> >>
> >>
>
>
>