The spooler does not delete the printer nor drivers. This is a function of
the user.

Is the print spooler service running when the printer disappears?

When the spooler is not running there will be no printers in the printers
folder.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"CLK in NY" <CLKinNY@discussions.microsoft.com> wrote in message
news:2620FD54-E98C-42DC-BABD-5C6E22964A1C@microsoft.com...
> The AIO is connected to USB, and the driver I got from HP for this device
> is
> the only HP software that has been installed on this machine, which is a
> DELL. Nothing else is hooked up to USB, and no other external hardware of
> any
> kind exists for this machine.
>
>
> "Alan Morris [MSFT]" wrote:
>
>> Is the printer connected to USB?
>>
>> Is there any HP software installed on the machine that deletes the
>> printer
>> and driver when it can't contact the device (HP CUE Discovery)?
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "CLK in NY" <CLKinNY@discussions.microsoft.com> wrote in message
>> news:3FE3D83E-4BE3-44AC-9512-D793DE67E763@microsoft.com...
>> > It's a HP F340. I have also gone to microsoft.com and done a full
>> > update
>> > install, as well as getting the new driver from HP for the PSC, nothing
>> > seems
>> > to work.
>> >
>> > Thanks for any help!
>> >
>> >
>> > "Carey Frisch [MVP]" wrote:
>> >
>> >> Please tell us the name of the PSC manufacturer and the model number.
>> >>
>> >> --
>> >> Carey Frisch
>> >> Microsoft MVP
>> >> Windows Desktop Experience -
>> >> Windows System & Performance
>> >>
>> >> ---------------------------------------------------------------
>> >>
>> >> "CLK in NY" wrote:
>> >>
>> >> I'm running Windows Vista, but I have a PSC all in one that was
>> >> originally
>> >> programmed for Windows XP. I have gone to the PSC manufacturer and
>> >> obtained
>> >> an updated driver for the PSC, and I can install it and use the
>> >> printer,
>> >> but
>> >> when I shut the computer down and restart it the driver does not stay
>> >> installed. I have to re-install the driver every time I start the
>> >> computer.
>> >> Is there a way to make this driver stay installed?
>>
>>
>>