Is the printer connected to USB?

Is there any HP software installed on the machine that deletes the printer
and driver when it can't contact the device (HP CUE Discovery)?

--
Alan Morris
Windows Printing Team
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"CLK in NY" <CLKinNY@discussions.microsoft.com> wrote in message
news:3FE3D83E-4BE3-44AC-9512-D793DE67E763@microsoft.com...
> It's a HP F340. I have also gone to microsoft.com and done a full update
> install, as well as getting the new driver from HP for the PSC, nothing
> seems
> to work.
>
> Thanks for any help!
>
>
> "Carey Frisch [MVP]" wrote:
>
>> Please tell us the name of the PSC manufacturer and the model number.
>>
>> --
>> Carey Frisch
>> Microsoft MVP
>> Windows Desktop Experience -
>> Windows System & Performance
>>
>> ---------------------------------------------------------------
>>
>> "CLK in NY" wrote:
>>
>> I'm running Windows Vista, but I have a PSC all in one that was
>> originally
>> programmed for Windows XP. I have gone to the PSC manufacturer and
>> obtained
>> an updated driver for the PSC, and I can install it and use the printer,
>> but
>> when I shut the computer down and restart it the driver does not stay
>> installed. I have to re-install the driver every time I start the
>> computer.
>> Is there a way to make this driver stay installed?