Hello,
Can you check for the setupact.log file?
This could be located in the \windows\setupact.log folder or it could be in
the the C:\$WINDOWS.~BT\Sources\Panther\setupact.log

Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
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|>Thread-Topic: Unable to get past entering in product key
|>thread-index: AcdFXZQIK8X/Tw0DT7WR7+DuvT0l+Q==
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|>From: =?Utf-8?B?QnJpYW4gV2lsbGlhbXM=?=
<BrianWilliams@discussions.microsoft.com>
|>References: <0394FEEE-ED13-40B4-B47B-C2A717CF6FAD@microsoft.com>
|>Subject: RE: Unable to get past entering in product key
|>Date: Wed, 31 Jan 2007 09:31:02 -0800
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|>I am getting the exact same problem. I ordered my keys yesterday with
the
|>Family Discount Plan, both for Vista Home Premium. Both give me this
same
|>issue. I have done a clean and an upgrade install from Windows MCE,
nothing
|>works.
|>
|>I have been on the phone with Microsoft for hours. At one point, with
the
|>product key rep, she checked the key and said something about "XP service
|>pack 1". I am starting to think that Microsoft is sending out bogus keys
|>when you order Home Premium online.
|>
|>I am hoping I can just convince them to send me 2 new keys.
|>
|>"Axis384" wrote:
|>
|>> Ok I really have no idea why I am having this problem. I purchased
Vista
|>> Home Premium Edition yesterday and tried installing it when I got home
from
|>> work. I ran the tool before I opened it just to make sure that my
computer
|>> was compatible and I passed. Now comes my frustration:
|>>
|>> I open the case, pop in the cd, autoplay install screen. Everything
seems
|>> to be working fine as I proceed through the beginning install screens.
Now
|>> my problem arises when I get to the screen where I enter in my product
key.
|>> If I enter in my product key and click next it just sits there with the
|>> hourglass cursor. Windows Task Manager show sthat the program is
"running"
|>> and not "not responding." Still, nothing happens. I then decided to
try
|>> entering in my key later so I just clicked next without entering it in.
I
|>> select the version that I installed and click next, frozen again. This
time
|>> Windows Task Manager says that the program is "not responding."
|>>
|>> Now I begin to wonder if it just might be a problem with my dvd rom or
|>> something of the sort so I attempt to install it on my sister's
computer.
|>> Gets through the steps just fine and beyond the point which I am stuck
at.
|>> At this point I really have no idea what to do. I am trying to avoid
having
|>> to do a clean install because I would prefer to just not go through
that
|>> process right now, especially if I'm uncertain as to whether or not the
|>> install will even work then. So I ask you, suggestions?
|>