Follow there support suggestions!

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"richierich" <richierich@discussions.microsoft.com> wrote in message
news:021E62C3-4DAE-4F4C-A5E0-8CACA554DA87@microsoft.com...
> When I choose smart update I get an 'Update failed' error message.
>
> I contacted PC Tools and they suggested I uninstall then re-install the
> software which I duly did, only to get the same problem again.
>
> Can anyone help please?
> --
> richardr