"Harley Girl" <Harley Girl@discussions.microsoft.com> wrote in message
news:B7CEE85D-EEBC-4BA2-A6C5-FB692946F596@microsoft.com...
> This suggested fix worked on the first try; and in less than 5 minutes.
> Many
> thanks
>
> "Frank Saunders, MS-MVP OE/WM" wrote:
>
>> "Ronnie" <Ronnie@discussions.microsoft.com> wrote in message
>> news:3F71636A-7C03-4964-94E6-278D0AC7A0C7@microsoft.com...
>> > Message says " an unknown error has occurred.
>> > Please advise on how to correct this problem. Am using a new Dell
>> > computer
>> > with the Windows Vista, Home Edition"
>> > Thanks
>> > --
>> > ronniej@charter.net
>>
>> The best thing to do is ignore them.
>>
>> If you are not willing to just ignore them, the only way is to delete
>> both
>> copies of the database (which does not contain the messages, but only
>> references to them) and let WinMail rebuild it.
>> First close WinMail, then use Task Manager to make sure there are no
>> instances of it under applications or processes.
>> Then click Start | Search | Advanced Search
>> Check the box to include non-indexed, hidden and system files.
>> In the Name field type WindowsMail.MSMessageStore and click the Search
>> button.
>> It should show you two copies. Delete both of them and re-open WinMail.
>> WinMail will work in the background and recover all of the messages that
>> are
>> really there.
>>
>> Although some people have said they lost all messages doing this, WinMail
>> should recover them in the Recovered Messages folders.
>>
>> --
>> Frank Saunders, MS-MVP OE/WM
>> Do not send mail.
>>

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no
protection not provided by the regular resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
should be uninstalled.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.