This suggested fix worked on the first try; and in less than 5 minutes. Many
thanks

"Frank Saunders, MS-MVP OE/WM" wrote:

> "Ronnie" <Ronnie@discussions.microsoft.com> wrote in message
> news:3F71636A-7C03-4964-94E6-278D0AC7A0C7@microsoft.com...
> > Message says " an unknown error has occurred.
> > Please advise on how to correct this problem. Am using a new Dell computer
> > with the Windows Vista, Home Edition"
> > Thanks
> > --
> > ronniej@charter.net
>
> The best thing to do is ignore them.
>
> If you are not willing to just ignore them, the only way is to delete both
> copies of the database (which does not contain the messages, but only
> references to them) and let WinMail rebuild it.
> First close WinMail, then use Task Manager to make sure there are no
> instances of it under applications or processes.
> Then click Start | Search | Advanced Search
> Check the box to include non-indexed, hidden and system files.
> In the Name field type WindowsMail.MSMessageStore and click the Search
> button.
> It should show you two copies. Delete both of them and re-open WinMail.
> WinMail will work in the background and recover all of the messages that are
> really there.
>
> Although some people have said they lost all messages doing this, WinMail
> should recover them in the Recovered Messages folders.
>
> --
> Frank Saunders, MS-MVP OE/WM
> Do not send mail.
>