Rebecca if this is a password memory problem, and you deploy this MSKB, you
may have to take ownership of one of the registry keys to delete it in
Vista. Also when you do this it may help to turn off your Anti-Virus
program during the time you try to save the password setting per the MSKB.

Save password setting not retained in Outlook or Outlook Express

http://support.microsoft.com/kb/290684/en-us

How to take ownership of a file or folder in Windows XP or Vista
http://support.microsoft.com/kb/308421/en-us

CH


"Rebecca" <Rebecca@discussions.microsoft.com> wrote in message
news:BCE51B7C-4651-4B27-A623-826A1BDFDE57@microsoft.com...
> THANKS so much Chad. I'm going to give it what you say a try later as I've
> been trying to figure this out ALL DAY. Otherwise, I'll be back it what
> you
> say doesn't work
>
> "Chad Harris" wrote:
>
>> Rebecca --
>>
>> I haven't seen a firm link on this, but I know from anecdotes on groups
>> that
>> people are using as far back as Office 2000 on Vista, and I know Office
>> XP
>> will work well. Usually what Vista does as you know is automatically
>> have
>> you go through the wizard to set up Outlook , and I guess in the upgrade
>> you
>> might not have had to use the wizard to set up your outlook account since
>> it
>> just appropriated your Outlook 2002 settings on XP. I haven't done an
>> upgrade to Vista. In your case it looks as if something in that process
>> got
>> corrupted.
>>
>> 1) Try Detect and Repair at Help>Detect and Repair (for Office XP) that
>> you
>> can reach either through Add/Remove or when you have any Office XP app
>> including Outlook 2002 open.
>>
>> 2) Reconfigure your email account: In Outlook 2002, Tools>Add new email
>> accont>next>and follow dierections for your isp
>> http://office.microsoft.com/en-us/ou...982531033.aspx
>>
>> 2) You may need to just reinstall Office XP SP3.
>>
>> 3) If those don't help, I'd uninstall Office XP and reinstall it--doesn't
>> take that long but I'd do it with a twist you may not have used.
>>
>> First download this--the WICU. The "Windows Installer Cleanup" utility
>> doesn't uninstall applications, but you use it (simple interface) prior
>> to
>> uninstalling from Add/Remove. It gets rid of registry strings, corrupt
>> ..dlls and files that might be in the way of a clean uninstall and the
>> subsequent reinstall. A simple list will come up and make sure to
>> highlight
>> any listing that mentions Office, and there could be several, one at a
>> time,
>> and click OK. Then do your uninstall>reinstall>reinstall the service
>> packs.
>>
>> Download WICU at bottom:
>> http://support.microsoft.com/kb/290301
>>
>>
>> Maybe it won't come to #3, but it well could.
>>
>> Good luck,
>>
>> CH
>>
>>
>>
>> "Rebecca" <Rebecca@discussions.microsoft.com> wrote in message
>> news:ABD2E02A-0EF1-4F0F-AAD7-6F39207587A2@microsoft.com...
>> >I just upgraded to Vista this morning (formerlly XP Professional).
>> >Everything
>> > went like a breeze, except that my Microsoft Outlook 2002 service pack
>> > 3
>> > will
>> > no longer log into my isp.
>> >
>> > Any help would be greatly appreciated.
>>
>>