Dear Richard,

Tried all the suggestions and the directions exactly. Ran CCleaner, too,
through all routines. I validated WGA under administrator privileges, but
all to NO AVAIL. Problem remains as before. System passes Vista
verification, and then fails on Microsoft Office Home and Student 2007. The
only thing that I haven't yet done is to install RedHat or Ubuntu. PLEASE
HELP!

-Steve Levine

"Richard Urban" wrote:

> Shut down Internet Explorer. Then restart IE with administrator privileges.
> Then go to http://www.microsoft.com/genuine/diag/default.aspx and click on
> start diagnostics.
>
> Run both Vista and Office checks. When once you have validated WGA under
> administrator privileges you will have no other problems - hopefully!
>
> --
>
>
> Regards,
>
> Richard Urban
> Microsoft MVP Windows Shell/User
> (For email, remove the obvious from my address)
>
>
>
> "Steve Levine" <SteveLevine@discussions.microsoft.com> wrote in message
> news:0BE9F92B-7B51-4663-AF33-EB59C2C7D14D@microsoft.com...
> >I recently purchased a NEW multimedia Gateway Vista model GM5407E. It came
> > with Microsoft Office Home and Student 2007 Trial version. I have
> > purchased,
> > installed and registered Microsoft Office PROFESSIONAL 2007, that cost me
> > $$$. It works well. However, when I go to download templates for my use,
> > Microsoft Office Genuine Advantage reports that my PC has a copy of
> > Microsoft
> > Office Home and Student 2007 that is not valid. (BTW, MS Office 2003 has
> > never been installed on this PC.)
> >
> > Although I have uninstalled Microsoft Office Home and Student 2007, it
> > still
> > shows as an installed program in my Control Panel, although none of its
> > components show in START\Programs any longer. Only the Microsoft Office
> > PROFESSIONAL 2007 programs are in START/Programs.
> >
> > When I try to UNINSTALL Microsoft Office Home and Student 2007 from the
> > Control Panel, I get a message that the installation files are corrupted
> > and
> > that I need to reinstall from the original media source. I do not have
> > the
> > original media source for the trial software, (and I don't want to
> > reinstall
> > it either.) I just want to DOWNLOAD the templates that I need!
> >
> > I tried a fix posted by Carey Frisch [MVP], but it did not help the
> > situation:
> >
> > "1. Click Start, click Run, type:
> > %AllUsersprofile%\Application Data\Microsoft\Office\Data
> > and then click OK.
> > 2. Right-click the Opa12.dat file, and then click Delete.
> > Important: Do not delete the opa12.bak file.
> > 3. Close the folder.
> > 4. Start a 2007 Office program to start the 2007 Office Activation
> > Wizard."
> >
> > The files that remain showing in
> > %AllUsersprofile%\Application Data\Microsoft\Office\Data
> > are 89446.bpc, opa11.dat, OPA12.BAK and opa12.dat
> >
> > Also, Uniblue's RegistryBooster reports no registry errors.
> >
> > However, I suspect that I may need to delete certain Registry entries.
> > PLEASE HELP!
> > -Steve
> >
>
>