Shut down Internet Explorer. Then restart IE with administrator privileges.
Then go to http://www.microsoft.com/genuine/diag/default.aspx and click on
start diagnostics.

Run both Vista and Office checks. When once you have validated WGA under
administrator privileges you will have no other problems - hopefully!

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)



"Steve Levine" <SteveLevine@discussions.microsoft.com> wrote in message
news:0BE9F92B-7B51-4663-AF33-EB59C2C7D14D@microsoft.com...
>I recently purchased a NEW multimedia Gateway Vista model GM5407E. It came
> with Microsoft Office Home and Student 2007 Trial version. I have
> purchased,
> installed and registered Microsoft Office PROFESSIONAL 2007, that cost me
> $$$. It works well. However, when I go to download templates for my use,
> Microsoft Office Genuine Advantage reports that my PC has a copy of
> Microsoft
> Office Home and Student 2007 that is not valid. (BTW, MS Office 2003 has
> never been installed on this PC.)
>
> Although I have uninstalled Microsoft Office Home and Student 2007, it
> still
> shows as an installed program in my Control Panel, although none of its
> components show in START\Programs any longer. Only the Microsoft Office
> PROFESSIONAL 2007 programs are in START/Programs.
>
> When I try to UNINSTALL Microsoft Office Home and Student 2007 from the
> Control Panel, I get a message that the installation files are corrupted
> and
> that I need to reinstall from the original media source. I do not have
> the
> original media source for the trial software, (and I don't want to
> reinstall
> it either.) I just want to DOWNLOAD the templates that I need!
>
> I tried a fix posted by Carey Frisch [MVP], but it did not help the
> situation:
>
> "1. Click Start, click Run, type:
> %AllUsersprofile%\Application Data\Microsoft\Office\Data
> and then click OK.
> 2. Right-click the Opa12.dat file, and then click Delete.
> Important: Do not delete the opa12.bak file.
> 3. Close the folder.
> 4. Start a 2007 Office program to start the 2007 Office Activation
> Wizard."
>
> The files that remain showing in
> %AllUsersprofile%\Application Data\Microsoft\Office\Data
> are 89446.bpc, opa11.dat, OPA12.BAK and opa12.dat
>
> Also, Uniblue's RegistryBooster reports no registry errors.
>
> However, I suspect that I may need to delete certain Registry entries.
> PLEASE HELP!
> -Steve
>