yeah i don't really understand what you mean by this
"Type in a command prompt (Press Ctrl + Shift + Escape, File menu - New Task
(Run) and type cmd)

tasklist /m /fi "imagename eq explorer.exe"

This will give you the list of files providing code to Explorer at that
moment. See if any aren't from microsoft."

i have uninstalled illustrator and the problem stopped happening- ie- i could go to the folder in windows explorer and it would happily show the .eps files as files and not crash. i have since reinstalled illustrator and now the problem is back- if i view files in explorer, explorer crashes, and if i view or try to open a file whilst in illustrator, illustrator crashes.

i'm not very techy, so don't understand what i'm meant to type in the command box from your instructions about.

and i can't find anything on the adobe website relating to my problems which is frustrating.

many thanks
tom

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