Hi,

If your copy of Vista was preinstalled or was sold as OEM software, then
free support comes from the vendor, not Microsoft. Microsoft only has free
support for retail versions of its products.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org

"johnmcg" <jmcg44@ntlworld.com.(donotspam)> wrote in message
news:C252C183-ECCF-4403-9694-5227D71302F1@microsoft.com...
>I went into Microsoft help and support with a problem I had with an error
> message in security. Since I have only had my PC 2 months I expected to
> get
> free email support.
> When I applied for it, it said to type the product ID number. I presumed
> it
> meant the product id of my PC (20 figure number) which I did, but I then
> got
> the message "The product number you entered is not valid......". I have
> tried
> this several times without success. Can anyone give any suggestions or
> help?
> Thanks
> John McGoldrick