Unless he wants to pay of course.

Your XP was under 1/2 price if an OEM version. That's one thing you don't
get - to talk to a live MS person. You get to talk to an idiot who will say
do a Restore.
"Max" <max@home.com> wrote in message
news:%23xT0pfqcHHA.5044@TK2MSFTNGP05.phx.gbl...
> It is possible that your Product ID Key is for an OEM version of
> Windows--in which case all support is provided only by the system
> manufacturer, not Microsoft.
>
> --
> Maxwell Bluemeanie
> ----
> "johnmcg" <jmcg44@ntlworld.com.(donotspam)> wrote in message
> news:C252C183-ECCF-4403-9694-5227D71302F1@microsoft.com...
>>I went into Microsoft help and support with a problem I had with an error
>> message in security. Since I have only had my PC 2 months I expected to
>> get
>> free email support.
>> When I applied for it, it said to type the product ID number. I presumed
>> it
>> meant the product id of my PC (20 figure number) which I did, but I then
>> got
>> the message "The product number you entered is not valid......". I have
>> tried
>> this several times without success. Can anyone give any suggestions or
>> help?
>> Thanks
>> John McGoldrick
>