It is possible that your Product ID Key is for an OEM version of Windows--in
which case all support is provided only by the system manufacturer, not
Microsoft.

--
Maxwell Bluemeanie
----
"johnmcg" <jmcg44@ntlworld.com.(donotspam)> wrote in message
news:C252C183-ECCF-4403-9694-5227D71302F1@microsoft.com...
>I went into Microsoft help and support with a problem I had with an error
> message in security. Since I have only had my PC 2 months I expected to
> get
> free email support.
> When I applied for it, it said to type the product ID number. I presumed
> it
> meant the product id of my PC (20 figure number) which I did, but I then
> got
> the message "The product number you entered is not valid......". I have
> tried
> this several times without success. Can anyone give any suggestions or
> help?
> Thanks
> John McGoldrick