TaurArian wrote:

> Wolfgang Kaml wrote:
> :: Hello everyone!
> ::
> :: I have a Windows XP SP3 machine with Office 2002 SP3 installed. This
> :: machine has MS Word 2002, MS Excel 2002, MS Publisher 2002, MS
> :: Outlook 2002, and MS Office PowerPoint Viewer 2003 installed.
> ::
> :: Recently this machine has been updated from WinXP SP2 to SP3. When
> :: running Windows Update, it shows that "Security Update for
> :: PowerPoint Viewer 2003 (KB969615)" has to be installed.
> ::
> :: I run the update.
> ::
> :: At the end, Windows Update returns and says that the update has been
> :: installed successfully.
> ::
> :: I run Windows Update again and the same KB969615 keep showing saying
> :: it needs to be installed.
> ::
> :: I am puzzled of how to fix this problem since this machine is
> :: spinning circles now.
> :: What are potential issues and how can I go about fixing them? (FYI: A
> :: different KP update for Windows just installed fine a few secs ago
> :: and disappeared from the to be updated list.)
> ::
> :: Thank you so much for any tips!
> :: Wolfgang
>
>
> It's probably lost the installation files from the original installation of
> the viewer.
>
> Suggest uninstalling MS Powerpoint Viewer 2003, grab another copy and
> install it and run WU again.
> http://www.microsoft.com/downloads/d...displaylang=en

> or if you prefer grab the 2007 MS Powerpoint viewer
> http://www.microsoft.com/downloads/d...displaylang=en
>
> The problem usually occurs when the update can't find the source, which no
> doubt would have been deleted after installation a long time ago.
>
> HTH
>

IF the update is failing due to the original installation file being
missing, the Application event log will show an Error for Source -
MsiInstaller that includes the 1603 error code and look something like this:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1023
Date: 7/12/2006
Time: 1:49:08 PM
User: C4DFF7AF7CA\User
Computer: C4DFF7AF7CA
Description:
Product: Microsoft Office Excel Viewer 2003 - Update 'Security Update
for Excel Viewer 2003 (KB918425): XLVIEW' could not be installed. Error
code 1603. Additional information is available in the log file
D:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\OHotfix\OHotfix (00001)_Msi.log.

To acces the Applicatin Event log, *right* click My Computer either on
the Desktop or on the Start Menu and choose 'Manage'.
Expand System Tools [ click the plus sign next to it ]
Expand Event Viewer.


MowGreen
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*-343-* FDNY
Never Forgotten
===============