How to troubleshoot Windows Update or Microsoft Update when you are
repeatedly offered an update
<http://support.microsoft.com/?kbid=910339>

--OR--

Start a free Windows Update support incident request:
<https://support.microsoft.com/oas/default.aspx?gprid=6527>
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB969615).

Support for Windows Update:
<http://support.microsoft.com/gp/wusupport>
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: <http://support.microsoft.com/common/international.aspx>
For enterprise customers, support for security updates is available through
your usual support contacts.
--



"Wolfgang Kaml" wrote:

> Hello everyone!
>
> I have a Windows XP SP3 machine with Office 2002 SP3 installed. This machine
> has MS Word 2002, MS Excel 2002, MS Publisher 2002, MS Outlook 2002, and MS
> Office PowerPoint Viewer 2003 installed.
>
> Recently this machine has been updated from WinXP SP2 to SP3. When running
> Windows Update, it shows that "Security Update for PowerPoint Viewer 2003
> (KB969615)" has to be installed.
>
> I run the update.
>
> At the end, Windows Update returns and says that the update has been
> installed successfully.
>
> I run Windows Update again and the same KB969615 keep showing saying it
> needs to be installed.
>
> I am puzzled of how to fix this problem since this machine is spinning
> circles now.
> What are potential issues and how can I go about fixing them? (FYI: A
> different KP update for Windows just installed fine a few secs ago and
> disappeared from the to be updated list.)
>
> Thank you so much for any tips!
> Wolfgang