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Old 04-23-2009
Steve Cochran
 

Posts: n/a
Re: Windows Mail attachments won't open after installing IE8
We just have to wait and see. If I could reproduce the issue, it would
help, but I couldn't.

steve

"Rainald Taesler" <taesler@gmx.de> wrote in message
news:Opozln3wJHA.2140@TK2MSFTNGP06.phx.gbl...
> I'm sorry Steve, it seems that my wording might have been
> misunderstable.
>
> For sure what happens on my side may not be generalized.
> And I fully agree that we would need more reports from other folks. Too
> sad that so far no one reported back on your suggestion of moving the
> TIF :-( :-(
>
> Rainald
>
> Steve Cochran schrieb:
>
>> Its clear to me that that is what I did. You cannot generalize the
>> issue based upon your experience alone and draw unwarranted
>> conclusions. It is unclear that the problem has to do with TIF
>> corruption, which is why I'm trying to get users to try moving the
>> TIF and see if the IE8 problems go away. So far, no one else has
>> claimed they did. So conclusions can only be drawn after time to see
>> what fixes the issue.
>>
>> steve
>>
>> "Rainald Taesler" <taesler@gmx.de> wrote in message
>> news:Oi1be2hwJHA.248@TK2MSFTNGP06.phx.gbl...
>>> Hi Steve,
>>> to me it's still not clear if you really "opened" the JPGs by
>>> clicking on the attachment icon (paper clip).
>>> The images show fine in/below a message in the preview and still they
>>> may crash.
>>> As said before: It may take a while until the problem appears and
>>> JPGs may be opened fine but crash later. And once they crashed,
>>> other file types may crash too.
>>>
>>> The whole thing indeed is a TIF corruption problem but not only that.
>>> There's other factors too - mainly the path specified for running
>>> WinMail.
>>> Changing the path in the StartMenu's shortcut helps (reported by
>>> others too).
>>> And some applications (contrary to the simple error message fro JPGs)
>>> clearly show that the file "C:\Windows\System32\MyFile.ppt" could
>>> not be opened.
>>>
>>> And OE-Quotefix seriously affects the situation. Starting WinMail
>>> with OELaunch is a straight route into the problem.
>>> Calling WinMail separately first and then OE Quotefix later mostly is
>>> OK.
>>>
>>> Moving the TIF (as you suggested earlier in this thread) has the same
>>> effect as deleting thee "Content.OE5" directories and re-booting or
>>> creating a new user account and working from there.
>>> Things are fine for a while. Using OELaunch again will re-create the
>>> problem.
>>>
>>> The whole thing is a mystery.
>>> I'll make a fresh install on my test-machine and try to put together
>>> a comprehensive report.
>>>
>>> Rainald
>>>
>>> Steve Cochran wrote:
>>>> Well, the jpg images displayed below the messages, so I assumed they
>>>> were being opening okay, and I was able to open them from the
>>>> message.
>>>>
>>>> We need more data to determine if it is a TIF corruption issue, so
>>>> moving the TIF is an option to test that.
>>>>
>>>> steve
>>>>
>>>> "Rainald Taesler" <taesler@gmx.de> wrote in message
>>>> news:O3dBbafvJHA.4324@TK2MSFTNGP05.phx.gbl...
>>>>> Thanks for your efforts, Steve.
>>>>>
>>>>> You say that after installing IE8 you could *SAVE* the attachments.
>>>>> *Saving* is no problem. *Opening* the JPGs is the problem.
>>>>>
>>>>> Yes, the problem is placing the temporary files in a location where
>>>>> they can be opened.
>>>>>
>>>>> As said before: Deleting the "Content.IE5" directories (where
>>>>> WinMail places the temporary files) is a remedy for a certain
>>>>> while.
>>>>> But the problem comes back.
>>>>>
>>>>> I'll try out your suggestion.
>>>>> But I think that I'll better make a fresh install and/or retire the
>>>>> system partition from an older image as on testing things
>>>>> meanwhile I have deleted the "Content.IE5" directories several
>>>>> times."
>>>>>
>>>>> I'll report, possibly after the weekend.
>>>>>
>>>>> Thanks again
>>>>> Rainald
>>>>>
>>>>> Steve Cochran wrote:
>>>>>
>>>>>> Okay, I did a clean install of Vista with SP1 and then updated it
>>>>>> completely via WinUpdate. Then I checked WinMail and it could
>>>>>> open and save attachments (jpg and pdf (well, it couldn't open pdf
>>>>>> because Acrobat reader wasn't installed, but it could save it).
>>>>>> Then I installed IE8 and used it a bit and then could still save
>>>>>> attachments in WinMail with no problems.
>>>>>>
>>>>>> So I'd guess that the TIF got corrupted. The way we used to fix
>>>>>> it was to move it, so you can try that. In IE go to Tools |
>>>>>> Options | settings | Move folder and then change the TIF location
>>>>>> to somewhere within the user space such as a new directory under
>>>>>> Documents. Then reboot and see if the problems are rectified. I
>>>>>> think that used to fix similar problems with OE5 or 4.
>>>>>>
>>>>>> steve
>>>>>>
>>>>>> "Rainald Taesler" <taesler@gmx.de> wrote in message
>>>>>> news:%23Wt9yCRvJHA.1300@TK2MSFTNGP05.phx.gbl...
>>>>>>> Steve Cochran schrieb:
>>>>>>>
>>>>>>>>>> My guess is that the permissions for the TIF changed with IE8
>>>>>>>>>> and excluded OE. You might try taking ownership of the
>>>>>>>>>> Content.IE5 directory and then see if that makes any
>>>>>>>>>> difference if you still have a problem with the other
>>>>>>>>>> machines.
>>>>>>>>>
>>>>>>>>> Thanks for yoir suggestion, Steve.
>>>>>>>>> The properties dialog for the "Content.UE5" directory - which
>>>>>>>>> has the attributes "system" and "hidden" - does not show the
>>>>>>>>> secirity and ownership dialogs, I can check thins there.
>>>>>>>>> But as I have the ownership for the directory above
>>>>>>>>> (%localappdata%\microsoft\windows\temporary internet files") O
>>>>>>>>> shoild be the owner there too.
>>>>>>>>>
>>>>>>>>> Might it have to do with the "integritylevel"?
>>>>>>>>> Should I play with ICACLS?
>>>>>>>>
>>>>>>>> I don't know. When I get a chance I'll install the thing and
>>>>>>>> see what I can break.
>>>>>>>
>>>>>>> Would be really nice!
>>>>>>>
>>>>>>> TIA
>>>>>>> Rainald

>
>


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