Ok,

I re-ran Norton Removal, but there was nothing to remove. I uninstalled
Zone Alarm and Re-installed it. Removed my mail account and re-installed it,
and it still didn't work.

Then I installed Windows Live Mail, and it wouldn't let me open attachments
either.

Then I thought I should do a system restore, but for some reason all my
restore points were deleted.

Then I got a blue screen and my computer shut down. I checked with IT at
work and we tried to figure out what happened. As near as we could figure,
between the time I uninstalled Zone Alarm, and Re-installed, I somehow got a
virus (I forgot to uncheck the box to automatically connect to my home
network). I had been infected with a TDSSworm. Then it just kept getting
worse. We tried several things, and I finally went into safe mode, copied
all my files, and then Restored my computer back to factory settings. The
good thing, is now I can open attachments again.

I am so sick of Microsoft. My next computer will be a MAC.

"Gary VanderMolen" wrote:

> Yes, do report back. Good luck.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message news:7F17D8A2-2A66-463D-B348-5A47F6CC241A@microsoft.com...
> >I won't have time until the weekend probably. I will let you guys know
> > what's what after that.
> >
> > "Gary VanderMolen" wrote:
> >
> >> That's a good start. Go ahead and do the part of PA Bear's recommendations
> >> that you haven't already done. While ZA is uninstalled, test your Windows Mail
> >> to see if that cured the problem.
> >>
> >> If all else fails, upgrade to Windows Live Mail:
> >>
> >> http://download.live.com/wlmail
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message news:CE26012A-92D4-479E-8C3D-6C99E78B5671@microsoft.com...
> >> > That was one of the first things I did.
> >> >
> >> > "Gary VanderMolen" wrote:
> >> >
> >> >> As a minimum, you need to turn off email scanning in Zone Alarm.
> >> >> Antivirus email scanning can cause assorted odd problems, including
> >> >> difficulties with attachments.
> >> >>
> >> >> --
> >> >> Gary VanderMolen, MS-MVP (Mail)
> >> >>
> >> >>
> >> >> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message news:98BA985E-E8E1-477A-843A-9464847283E6@microsoft.com...
> >> >> >
> >> >> > Sorry, I didn't see this until now. I am not always getting notifications
> >> >> > of replies. You are not chopped liver
> >> >> >
> >> >> > I am running Windows Vista SP1. I don't know what IE8 Beta is, so I don't
> >> >> > know if it is installed.
> >> >> >
> >> >> > This happens with every attachment (even pictures, although they are shown
> >> >> > in the body of the email)
> >> >> >
> >> >> > No, I can't open an attachment in an email I send myself, nor can I open it
> >> >> > in the "sent" folder.
> >> >> >
> >> >> > At work we use Domino (IBM), I have also tried using my Yahoo mail. I know
> >> >> > it doesn't make any sense, but that is what is happening.
> >> >> >
> >> >> > I don't know which mail clients are being used, as I am getting email from
> >> >> > several people/sources including Red River College, my friends and family, my
> >> >> > bank, etc. Since I can't open ANY attachments, I don't see that this matters
> >> >> > much.
> >> >> >
> >> >> > Two weeks ago there was a Windows Update, and a Zone Alarm Update. I have
> >> >> > already gone through all of the steps with Zone Alarm support, so I don't
> >> >> > think that is the problem.
> >> >> >
> >> >> > I am running Zone Alarm Internet Security Suite, (Firewall, Internet
> >> >> > scanning, email scanning, etc.) which I have been using ever since I bought
> >> >> > my computer (in May 2008) with no problems.
> >> >> >
> >> >> > I had a Norton Trial installed, but removed it almost immediately, and
> >> >> > checked the registry to ensure there were no bits remaining.
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> > "PA Bear [MS MVP]" wrote:
> >> >> >
> >> >> >> More questions, I'm afraid:
> >> >> >>
> >> >> >> Are you running Vista, Vista SP1, or perhaps Vista SP2 Beta? Is IE8 Beta
> >> >> >> installed?
> >> >> >>
> >> >> >> Does this happen with any attachment or just some attachments?
> >> >> >>
> >> >> >> If you send yourself a message with an attachment, can you open the
> >> >> >> attachment in Windows Mail after receiving it? Can you open the attachment
> >> >> >> in your copy of the message in Sent Items folder?
> >> >> >>
> >> >> >> What Mail Client are you using at work? (It doesn't make sense that
> >> >> >> attempting to open the attachment in Windows Mail would have any affect on
> >> >> >> the attachment when Forwarded.)
> >> >> >>
> >> >> >> What Mail Clients are being used to send these message(s) to you (e.g., MS
> >> >> >> Outlook; AOL Mail)? Are all of these attachments to messages that have been
> >> >> >> forwarded to you?
> >> >> >>
> >> >> >> > ...I was able to open all attachments 2 weeks ago, but can't now.
> >> >> >>
> >> >> >> What change(s) did you make to your system 2 weeks ago (e.g.,
> >> >> >> installed/uninstall something, including Windows Updates; upgraded or
> >> >> >> replaced your anti-virus application)?
> >> >> >>
> >> >> >> Speaking of which...
> >> >> >>
> >> >> >> What anti-virus application or security suite is installed and is your
> >> >> >> subscription current? What anti-spyware applications (other than Defender)?
> >> >> >> What third-party firewall (if any)?
> >> >> >>
> >> >> >> Has a Norton or McAfee application ever been installed on this machine
> >> >> >> (e.g., a free-trial version that came preinstalled when you bought it)?
> >> >> >>
> >> >> >>
> >> >> >> anhlyss wrote:
> >> >> >> > Yes, and if I forward the message to my email program at work, or to my
> >> >> >> > Yahoo mail, I can open the attachment (as long as I haven't tried to open
> >> >> >> > it in Windows Mail).
> >> >> >> >
> >> >> >> > If I had tried to open it in Windows Mail, however, I can forward the
> >> >> >> > message to other people, but they can't open the attachment. They get a
> >> >> >> > message that it has been "moved".
> >> >> >> >
> >> >> >> > "PA Bear [MS MVP]" wrote:
> >> >> >> >> Can you open the attachments if you access the message from the inbox on
> >> >> >> >> the account's web-mail page?
> >> >> >> >>
> >> >> >> >> anhlyss wrote:
> >> >> >> >>> No, these were sent from many different people using many different
> >> >> >> >>> email
> >> >> >> >>> programs. I was able to open all attachments 2 weeks ago, but can't
> >> >> >> >>> now.
> >> >> >> >>>
> >> >> >> >>> "PA Bear [MS MVP]" wrote:
> >> >> >> >>>
> >> >> >> >>>> Were the messages sent by someone use MS Outlook?
> >> >> >> >>>>
> >> >> >> >>>> anhlyss wrote:
> >> >> >> >>>>> I, like many others based on previous posts, am unable to open or save
> >> >> >> >>>>> attachments in windows mail. I have also tried to forward the
> >> >> >> >>>>> messages
> >> >> >> >>>>> to
> >> >> >> >>>>> my work email, but the attachments seem to be "missing" from the
> >> >> >> >>>>> forwarded
> >> >> >> >>>>> messages once I have tried to open them in Windows mail.
> >> >> >> >>>>>
> >> >> >> >>>>> As suggested in other threads, I have ensured that I have unchecked
> >> >> >> >>>>> the
> >> >> >> >>>>> "do
> >> >> >> >>>>> not allow attachments to be opened" box in options, disabled email
> >> >> >> >>>>> scanning
> >> >> >> >>>>> in my anti-virus program, and have disabled Windows Defender. None of
> >> >> >> >>>>> these
> >> >> >> >>>>> works.
> >> >> >> >>>>>
> >> >> >> >>>>> If I click on the attachment to open it, the little hourglass pointer
> >> >> >> >>>>> comes
> >> >> >> >>>>> up, and then goes back to the arrow, but nothing else happens. If I
> >> >> >> >>>>> try
> >> >> >> >>>>> to
> >> >> >> >>>>> save the attachment, I get this message:
> >> >> >> >>>>>
> >> >> >> >>>>> "There was an error saving one or more of your attachments, please
> >> >> >> >>>>> check
> >> >> >> >>>>> your free disk space and try again"
> >> >> >> >>>>>
> >> >> >> >>>>> I have more than enough free disk space.
> >> >> >> >>>>>
> >> >> >> >>>>> Any suggestions?
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>