"TaurArian" wrote:

> DaninLondon wrote:
> || Hi there,
> || thanks for the response, although I said quite clearly in in my
> || problem text I have tried all of those solutions - along with some
> || others found in the knowledge base - with no success.
> ||
> || Anyone have any other suggestions, or able to debug the problem?
>
> Next step as you've tried everything :
> How to obtain assistance from MS Support
>
> To contact Microsoft for support issues, visit the International Support Web
> site:
> https://support.microsoft.com/common/international.aspx
> To make sure you receive the appropriate support information for your
> location, select your region setting from the list and then click the arrow
> button
>

......which is how I ended up here after creating an email support request
and being answered with a standard response to check the forums and the
person was unable to help with a technical problem. Only other option was to
pay to phone the support line.

Was kinda hoping that the email tech support would be able to do what it
says on the tin but apparently not.

Seems like a pretty common issue. I'm guessing the reason noone's been able
to come up with a solution so far is that doing a repair install or something
turns out to be quicker and less pain free than actually getting hold of
anyone in Microsoft support to resolve the issue.