DaninLondon wrote:
|| Hi there,
|| thanks for the response, although I said quite clearly in in my
|| problem text I have tried all of those solutions - along with some
|| others found in the knowledge base - with no success.
||
|| Anyone have any other suggestions, or able to debug the problem?
Next step as you've tried everything :
How to obtain assistance from MS Support
To contact Microsoft for support issues, visit the International Support Web
site:
https://support.microsoft.com/common/international.aspx
To make sure you receive the appropriate support information for your
location, select your region setting from the list and then click the arrow
button
||
|| "TaurArian" wrote:
||
||| DaninLondon wrote:
||||| Hi there,
||||| Getting a little frustrated with my Microsoft support experience
||||| so far, hopefully someone here can help. Raised a case (although
||||| this has been closed saying customer service support are only
||||| able to send a standard email and not help with a technical
||||| request!) anyhoo - rant over.
|||||
||||| Basically windows update is failing to install any updates. Won't
||||| check for updates - all fails with code 800004002. Was eventually
||||| able to change the options for when update checks/installs by
||||| turning UAC off, but still no joy with getting the updates
||||| installed or working properly.
|||||
||||| This sounds like a relatively common problem yet I haven't found a
||||| solution that works yet. Problem text is below. For anyone with
||||| access the case ID is SRX1087814491ID
|||||
||||| Only other potentially relevant bit of info is when I try to
||||| register the update dlls listed, QMGR.DDL returns an error:
||||| The module "QMGR.DLL" was loaded but the entry-point
||||| DllRegisterServer was not found. Make sure tha "QMGR.DLL" is a
||||| valid DLL or OCX file and then try again.
|||||
||||| Anyone confirm if this is supposed to be a valid file on vista?
||||| As I say, I have tried reinstalling the update agent anyway.
|||||
|||||
||||| Here's the problem text from the case:
||||| Problem Description: For a while now, windows updates that have
||||| been downloaded are failing to install.
|||||
||||| In Vista when 'select to install updates and shutdown is selected'
||||| it goes to the normal install screen waits a while on the first
||||| one and then skip the others and shuts down - updates remin
||||| uninstalled
|||||
||||| Additional symptoms:
||||| Windows update (and windows defender update) fail to check for
||||| updates with error code 80004002
|||||
||||| I am unable to change windows update settings from 'install
||||| automatically every day at 3am'. No matter what I change, after I
||||| press OK, acknowledge the UAC prompt, the setting remains
||||| unchanged.
|||||
||||| This has been happening for quite some time - possibly couple of
||||| months.
|||||
||||| Following some suggestions in the knowledge base and forums, I
||||| have attempted to do the:
||||| - 'stop service, register dlls, start service'
||||| - 'stop service, rename software store'
||||| - reinstall latest windows update agent. Nothing has worked so
||||| far.
|||||
||||| Section from windowsupdate.log
||||| 2008-12-16 11:08:03:424 1188 11bc AU Launched new
||||| AU client for directive 'Install Approval', session id = 0x1
||||| 2008-12-16 11:08:03:617 1188 11bc AU AU received
||||| handle event 2008-12-16 11:08:03:618 1188 11bc AU
||||| AU setting pending client directive to 'Install Approval'
||||| 2008-12-16 11:08:08:781 1188 11bc Shutdwn user
||||| approved update at shutdown
||||| 2008-12-16 11:08:08:781 1188 11bc AU AU found 17
||||| updates to install at shutdown.
||||| 2008-12-16 11:08:08:781 1188 11bc AU #############
||||| 2008-12-16 11:08:08:782 1188 11bc AU ## START ##
||||| AU: Install updates
||||| 2008-12-16 11:08:08:782 1188 11bc AU #########
||||| 2008-12-16 11:08:08:782 1188 11bc AU # Initiating
||||| install at shutdown
||||| 2008-12-16 11:08:08:782 1188 11bc AU # Approved
||||| updates = 17 2008-12-16 11:08:09:129 1188 11bc AU
||||| <<## SUBMITTED ## AU: Install updates / installing updates
||||| [CallId = {73071C82-EFF2-4134-BDA3-17B54850DB51}]
||||| 2008-12-16 11:08:09:130 1188 11bc Shutdwn
||||| InstallAtShutdown starts.
||||| 2008-12-16 11:08:09:131 1188 1f9c Agent
||||| ************* 2008-12-16 11:08:09:131 1188 1f9c Agent
||||| ** START ** Agent: Installing updates [CallerId =
||||| AutomaticUpdates] 2008-12-16 11:08:09:131 1188 1f9c
||||| Agent ********* 2008-12-16 11:08:09:131 1188 1f9c
||||| Agent * Updates to install = 17
||||| 2008-12-16 11:08:09:254 1188 1f9c Agent *
||||| Title = Security Update for Windows Vista (KB954459)
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| UpdateId = {9023EA0D-3EA3-4BD3-8337-C7AD1A807621}.103
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| Bundles 1 updates:
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| {456F6FBF-052A-4843-A76B-F0F56EDE9A91}.103
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| Title = Update for Windows Vista (KB959130)
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| UpdateId = {0393E12C-A42A-4CBB-B354-C334F6A0A5C9}.100
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| Bundles 1 updates:
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| {68C003A6-5C05-45BE-A49B-FA0227C724FA}.100
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| Title = Security Update for Windows Vista (KB952069)
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| UpdateId = {7F79C038-D91E-45A3-AF9C-CA95DED309E9}.101
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| Bundles 1 updates:
||||| 2008-12-16 11:08:09:256 1188 1f9c Agent *
||||| {072E6AEF-75BC-43E1-BD76-25EE2D6B309A}.101
||||| 2008-12-16 11:08:09:256 1188 1f9c Agent *
||||| Title = Security Update for Windows Vista (KB953155)
||||| 2008-12-16 11:08:09:256 1188 1f9c Agent *
||||| UpdateId = {00C64259-36DD-45C5-B576-BF905E29D43F}.100
||||| 2008-12-16 11:
|||||
||||| Operating System: Windows Vista SP1
|||
|||
||| Error message when you try to install updates by using the Windows
||| Update or Microsoft Update Web site: "0x80004002"
|||
http://support.microsoft.com/kb/956708
||| --
|||
||| TaurArian [MVP] 2005-2009 - Update Services
|||
http://taurarian.mvps.org
||| ======================================
||| How to ask a question:
http://support.microsoft.com/kb/555375
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||| warranties
||| or guarantees and doesn't give any rights. Computer Maintenance:
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