Hi there,
thanks for the response, although I said quite clearly in in my problem text
I have tried all of those solutions - along with some others found in the
knowledge base - with no success.
Anyone have any other suggestions, or able to debug the problem?
"TaurArian" wrote:
> DaninLondon wrote:
> || Hi there,
> || Getting a little frustrated with my Microsoft support experience so
> || far, hopefully someone here can help. Raised a case (although this
> || has been closed saying customer service support are only able to
> || send a standard email and not help with a technical request!) anyhoo
> || - rant over.
> ||
> || Basically windows update is failing to install any updates. Won't
> || check for updates - all fails with code 800004002. Was eventually
> || able to change the options for when update checks/installs by
> || turning UAC off, but still no joy with getting the updates installed
> || or working properly.
> ||
> || This sounds like a relatively common problem yet I haven't found a
> || solution that works yet. Problem text is below. For anyone with
> || access the case ID is SRX1087814491ID
> ||
> || Only other potentially relevant bit of info is when I try to
> || register the update dlls listed, QMGR.DDL returns an error:
> || The module "QMGR.DLL" was loaded but the entry-point
> || DllRegisterServer was not found. Make sure tha "QMGR.DLL" is a valid
> || DLL or OCX file and then try again.
> ||
> || Anyone confirm if this is supposed to be a valid file on vista? As I
> || say, I have tried reinstalling the update agent anyway.
> ||
> ||
> || Here's the problem text from the case:
> || Problem Description: For a while now, windows updates that have been
> || downloaded are failing to install.
> ||
> || In Vista when 'select to install updates and shutdown is selected'
> || it goes to the normal install screen waits a while on the first one
> || and then skip the others and shuts down - updates remin uninstalled
> ||
> || Additional symptoms:
> || Windows update (and windows defender update) fail to check for
> || updates with error code 80004002
> ||
> || I am unable to change windows update settings from 'install
> || automatically every day at 3am'. No matter what I change, after I
> || press OK, acknowledge the UAC prompt, the setting remains unchanged.
> ||
> || This has been happening for quite some time - possibly couple of
> || months.
> ||
> || Following some suggestions in the knowledge base and forums, I have
> || attempted to do the:
> || - 'stop service, register dlls, start service'
> || - 'stop service, rename software store'
> || - reinstall latest windows update agent. Nothing has worked so far.
> ||
> || Section from windowsupdate.log
> || 2008-12-16 11:08:03:424 1188 11bc AU Launched new AU
> || client for directive 'Install Approval', session id = 0x1
> || 2008-12-16 11:08:03:617 1188 11bc AU AU received
> || handle event 2008-12-16 11:08:03:618 1188 11bc AU AU
> || setting pending client directive to 'Install Approval'
> || 2008-12-16 11:08:08:781 1188 11bc Shutdwn user
> || approved update at shutdown
> || 2008-12-16 11:08:08:781 1188 11bc AU AU found 17
> || updates to install at shutdown.
> || 2008-12-16 11:08:08:781 1188 11bc AU #############
> || 2008-12-16 11:08:08:782 1188 11bc AU ## START ## AU:
> || Install updates
> || 2008-12-16 11:08:08:782 1188 11bc AU #########
> || 2008-12-16 11:08:08:782 1188 11bc AU # Initiating
> || install at shutdown
> || 2008-12-16 11:08:08:782 1188 11bc AU # Approved
> || updates = 17 2008-12-16 11:08:09:129 1188 11bc AU
> || <<## SUBMITTED ## AU: Install updates / installing updates [CallId =
> || {73071C82-EFF2-4134-BDA3-17B54850DB51}]
> || 2008-12-16 11:08:09:130 1188 11bc Shutdwn
> || InstallAtShutdown starts.
> || 2008-12-16 11:08:09:131 1188 1f9c Agent *************
> || 2008-12-16 11:08:09:131 1188 1f9c Agent ** START **
> || Agent: Installing updates [CallerId = AutomaticUpdates]
> || 2008-12-16 11:08:09:131 1188 1f9c Agent *********
> || 2008-12-16 11:08:09:131 1188 1f9c Agent * Updates to
> || install = 17
> || 2008-12-16 11:08:09:254 1188 1f9c Agent * Title =
> || Security Update for Windows Vista (KB954459)
> || 2008-12-16 11:08:09:255 1188 1f9c Agent *
> || UpdateId = {9023EA0D-3EA3-4BD3-8337-C7AD1A807621}.103
> || 2008-12-16 11:08:09:255 1188 1f9c Agent *
> || Bundles 1 updates:
> || 2008-12-16 11:08:09:255 1188 1f9c Agent *
> || {456F6FBF-052A-4843-A76B-F0F56EDE9A91}.103
> || 2008-12-16 11:08:09:255 1188 1f9c Agent * Title =
> || Update for Windows Vista (KB959130)
> || 2008-12-16 11:08:09:255 1188 1f9c Agent *
> || UpdateId = {0393E12C-A42A-4CBB-B354-C334F6A0A5C9}.100
> || 2008-12-16 11:08:09:255 1188 1f9c Agent *
> || Bundles 1 updates:
> || 2008-12-16 11:08:09:255 1188 1f9c Agent *
> || {68C003A6-5C05-45BE-A49B-FA0227C724FA}.100
> || 2008-12-16 11:08:09:255 1188 1f9c Agent * Title =
> || Security Update for Windows Vista (KB952069)
> || 2008-12-16 11:08:09:255 1188 1f9c Agent *
> || UpdateId = {7F79C038-D91E-45A3-AF9C-CA95DED309E9}.101
> || 2008-12-16 11:08:09:255 1188 1f9c Agent *
> || Bundles 1 updates:
> || 2008-12-16 11:08:09:256 1188 1f9c Agent *
> || {072E6AEF-75BC-43E1-BD76-25EE2D6B309A}.101
> || 2008-12-16 11:08:09:256 1188 1f9c Agent * Title =
> || Security Update for Windows Vista (KB953155)
> || 2008-12-16 11:08:09:256 1188 1f9c Agent *
> || UpdateId = {00C64259-36DD-45C5-B576-BF905E29D43F}.100
> || 2008-12-16 11:
> ||
> || Operating System: Windows Vista SP1
>
>
> Error message when you try to install updates by using the Windows Update or
> Microsoft Update Web site: "0x80004002"
> http://support.microsoft.com/kb/956708
> --
>
> TaurArian [MVP] 2005-2009 - Update Services
> http://taurarian.mvps.org
> ======================================
> How to ask a question: http://support.microsoft.com/kb/555375
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