Hi Lenny,

Unless the router is specifically configured to accept external login
requests, the only thing you can do is send the user instructions on how to
set it up.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"lenny" <lenny@thetakeout.com> wrote in message
news:QfudnUoXrsoOLK7UnZ2dnUVZ8jCdnZ2d@pipex.net...
> Hi,
> I know this is the wrong newsgroup but it is the best one around and I am
> sure someone will be able to help me with this one from here. So I
> appologise in advance.
> I want to access a customers computer from my office but his netgear
> router is just set to defaults so I don't think port 5800 is open to allow
> VNC.
>
> How should I access his router to allow this or is there a free
> alternative to remotly access his PC?
> Cheers
> Lenny
>