find your router in portforward.com and follow the instructions to open that
port

http://www.portforward.com/english/a...C/VNCindex.htm



Below you see a list of routers and firewalls. These are the devices that we
have written support documents for. These documents provide step-by-step
guides on how to setup port forwarding. Our ultimate goal is to have a write
up for every hardware router and firewall available and instructions for
every application that Internet users have difficulty getting to work
through their router or firewall. These guides are provided to help you, but
we are in no way responsible for the state of your network. If you encounter
any errors in our guides, please let us know by using our Comments page.







"lenny" <lenny@thetakeout.com> wrote in message
news:QfudnUoXrsoOLK7UnZ2dnUVZ8jCdnZ2d@pipex.net...
> Hi,
> I know this is the wrong newsgroup but it is the best one around and I am
> sure someone will be able to help me with this one from here. So I
> appologise in advance.
> I want to access a customers computer from my office but his netgear
> router is just set to defaults so I don't think port 5800 is open to allow
> VNC.
>
> How should I access his router to allow this or is there a free
> alternative to remotly access his PC?
> Cheers
> Lenny
>