Hummm.....that was it. I plugged the phone back in, went to device manager,
portable devices, and disabled windows mobile-based device. thanks so much
for the help.

But with the device disabled, I won't be able to access it via the Mobile
Device center. I just tested and it just says "connecting" ooops just
errored. How can I get both to work??? I guess it's not that big a deal as i
don't use hyperterminal enough but still an oddity.

Debbie


"Ubuntista Vistuntu" wrote:

> plug the phone in and go to the device manager and right click on the phone
> device and disable it
>
> then try again hyperterminal
>
> you can also try in the device manager to go to the menu VIEW> Show hidden
> devices...
>
> let me know what happens because this is rare but it seems that not many
> have found a solution to this
>
>
>
> "LilDeb" <LilDeb@discussions.microsoft.com> wrote in message
> news:08966F24-06A1-4D0B-B2ED-491C87EEAE1A@microsoft.com...
> > Yes, that is how I connect my phone, but it is NOT connected at the moment
> > and was NOT connected when i went through the steps below including
> > disabling
> > the service, rebooting, and restarting the service.
> >
> > "Ubuntista Vistuntu" wrote:
> >
> >> do you have a USB cable for a mobile phone connected?
> >>
> >>
> >>
> >> "LilDeb" <LilDeb@discussions.microsoft.com> wrote in message
> >> news:234AA4B4-DC68-4DE4-9EC7-8FD79AB474B4@microsoft.com...
> >> > Hi There,
> >> >
> >> > I am trying to run HyperTerminal on my Vista x64 workstation in order
> >> > to
> >> > configure Cisco switches. Problem is that when I try to open
> >> > HyperTerminal
> >> > I
> >> > get the following error: "another program is using the selected
> >> > telephony
> >> > device. Try again after the other program completes." I cannot find ANY
> >> > other
> >> > device that would use this service.
> >> >
> >> > I do not have a modem, and I do connect my cell phone to the computer
> >> > via
> >> > USB but it is currently NOT connected. In "Phone and Modem Options" I
> >> > do
> >> > have
> >> > a default location. I suspect this to be the culprit and would like to
> >> > delete
> >> > but can't. I have disabled the Telephony Service, restarted the
> >> > workstation
> >> > and restarted the service and continue to get the same error.
> >> >
> >> > I know this can work, as the other engineers in my department are
> >> > functioning just fine. I am the only (un)lucky one with this problem.
> >> >
> >> > Thanks for any help.
> >> > Debbie
> >> >
> >>
>