plug the phone in and go to the device manager and right click on the phone
device and disable it

then try again hyperterminal

you can also try in the device manager to go to the menu VIEW> Show hidden
devices...

let me know what happens because this is rare but it seems that not many
have found a solution to this



"LilDeb" <LilDeb@discussions.microsoft.com> wrote in message
news:08966F24-06A1-4D0B-B2ED-491C87EEAE1A@microsoft.com...
> Yes, that is how I connect my phone, but it is NOT connected at the moment
> and was NOT connected when i went through the steps below including
> disabling
> the service, rebooting, and restarting the service.
>
> "Ubuntista Vistuntu" wrote:
>
>> do you have a USB cable for a mobile phone connected?
>>
>>
>>
>> "LilDeb" <LilDeb@discussions.microsoft.com> wrote in message
>> news:234AA4B4-DC68-4DE4-9EC7-8FD79AB474B4@microsoft.com...
>> > Hi There,
>> >
>> > I am trying to run HyperTerminal on my Vista x64 workstation in order
>> > to
>> > configure Cisco switches. Problem is that when I try to open
>> > HyperTerminal
>> > I
>> > get the following error: "another program is using the selected
>> > telephony
>> > device. Try again after the other program completes." I cannot find ANY
>> > other
>> > device that would use this service.
>> >
>> > I do not have a modem, and I do connect my cell phone to the computer
>> > via
>> > USB but it is currently NOT connected. In "Phone and Modem Options" I
>> > do
>> > have
>> > a default location. I suspect this to be the culprit and would like to
>> > delete
>> > but can't. I have disabled the Telephony Service, restarted the
>> > workstation
>> > and restarted the service and continue to get the same error.
>> >
>> > I know this can work, as the other engineers in my department are
>> > functioning just fine. I am the only (un)lucky one with this problem.
>> >
>> > Thanks for any help.
>> > Debbie
>> >
>>