I have no problem calling them again but the pain of going through that whole
say you product ID is really anoying, i did it twice last night. DO you know
of a quicker way of getting around that.
"Richard Urban" wrote:
> Have you ever called a company for service, any company, and not been happy
> with the outcome? Did you not call again to speak to another person. People
> are human (except for some who post here - not necessarily you) and have bad
> days. So you try again. It's a pain in the *ss, but it happens all the time.
> I have had 3 instances myself this year already from major corporations.
>
> Tell me you (or your parents if you are too young to drive) have never had a
> bad experience getting an automobile repaired where you had to "elevate"
> your complaint.
>
> Customer service, in general, has been relegated to the back burner - by
> almost all large companies.
>
> And, I know, it doesn't make it right.
>
> --
>
>
> Regards,
>
> Richard Urban MVP
> Microsoft Windows Shell/User
>
>
> "norm" <noone@afakeddomain.net> wrote in message
> news:eb7F3kgYHHA.448@TK2MSFTNGP04.phx.gbl...
> > Richard Urban wrote:
> >>> Call again. You will undoubtedly get another person. If you get no
> >>> satisfaction ask to speak to their superior. Some of them free lance and
> >>> can be heavy handed, which is not what Microsoft wants.
> >
> >
> > Interesting. We have an instance of a conceivably flawed activation
> > process, freelance heavy handed help, and the only course of action
> > suggested is to call again, hope for a different result, and be
> > understanding that what one has experienced is not what ms really wants.
> > If ms doesn't want stuff such as this to happen in the first place, it
> > would seem that oversight of the process would have been its first order
> > of concern.
> >
> >
> > Martin J" <MartinJ@discussions.microsoft.com> wrote in message
> > news
33B54F7-5FF4-4ACF-9C97-68D12E12824E@microsoft.com...
> > > So today I turned on my Vista Ultimate machine and it wanted me to
> > > reactivate it. Strange since it was fine last night and the only
> > thing > I added was the upgrade to itunes.
> > > I reacitivate Vista and now its saying its not genuine. I called the
> > > activation line and the guy said it may be pirated copy which it
> > > isn't. I bought it from a reputable retailer just after it launced
> > an > have been using it since then. He said to call the piracy line, which
> > > I did and big suprpise they are closed.
> > > This means i am going to have to take time off work to sit at my
> > > computer so i can call when they are open.
> > > Is there anything else i can do to make this damn thing genuine
> > again. > I have gone to their genuine website and it dosn't work. I have
> > run
> > > that diagnostic tool and it says the license isn't valid.
> > >
> > > Very Frustrated
> > >
> > > Martin
> >
> > --
> > norm
>
>