Have you ever called a company for service, any company, and not been happy
with the outcome? Did you not call again to speak to another person. People
are human (except for some who post here - not necessarily you) and have bad
days. So you try again. It's a pain in the *ss, but it happens all the time.
I have had 3 instances myself this year already from major corporations.
Tell me you (or your parents if you are too young to drive) have never had a
bad experience getting an automobile repaired where you had to "elevate"
your complaint.
Customer service, in general, has been relegated to the back burner - by
almost all large companies.
And, I know, it doesn't make it right.
--
Regards,
Richard Urban MVP
Microsoft Windows Shell/User
"norm" <noone@afakeddomain.net> wrote in message
news:eb7F3kgYHHA.448@TK2MSFTNGP04.phx.gbl...
> Richard Urban wrote:
>>> Call again. You will undoubtedly get another person. If you get no
>>> satisfaction ask to speak to their superior. Some of them free lance and
>>> can be heavy handed, which is not what Microsoft wants.
>
>
> Interesting. We have an instance of a conceivably flawed activation
> process, freelance heavy handed help, and the only course of action
> suggested is to call again, hope for a different result, and be
> understanding that what one has experienced is not what ms really wants.
> If ms doesn't want stuff such as this to happen in the first place, it
> would seem that oversight of the process would have been its first order
> of concern.
>
>
> Martin J" <MartinJ@discussions.microsoft.com> wrote in message
> news
33B54F7-5FF4-4ACF-9C97-68D12E12824E@microsoft.com...
> > So today I turned on my Vista Ultimate machine and it wanted me to
> > reactivate it. Strange since it was fine last night and the only
> thing > I added was the upgrade to itunes.
> > I reacitivate Vista and now its saying its not genuine. I called the
> > activation line and the guy said it may be pirated copy which it
> > isn't. I bought it from a reputable retailer just after it launced
> an > have been using it since then. He said to call the piracy line, which
> > I did and big suprpise they are closed.
> > This means i am going to have to take time off work to sit at my
> > computer so i can call when they are open.
> > Is there anything else i can do to make this damn thing genuine
> again. > I have gone to their genuine website and it dosn't work. I have
> run
> > that diagnostic tool and it says the license isn't valid.
> >
> > Very Frustrated
> >
> > Martin
>
> --
> norm